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DANA deposit and withdrawal

DANA is one of the most popular e-wallet payment methods across Southeast Asia and Indonesia. At link dewalive, we support DANA deposits and withdrawals with fast processing windows and no additional fees on our side. To deposit via DANA, log into your account, navigate to the cashier, and select DANA. You are prompted to scan a QR code or click a deep link that opens your DANA app. Confirm the transfer amount and authenticate with your DANA PIN or biometric. The deposit credits your link dewalive account within subject to verification. Withdrawal requests return funds to your registered DANA wallet within the same window, subject to DANA's own transaction limits (typically up to our welcome offer per day). We do not impose caps; DANA's daily limits apply. During peak hours (lunch and evening in Jakarta), processing may extend to subject to verification. On holidays such as Idul Fitri or Idul Adha, withdrawal approvals may be delayed by a few hours due to reduced staffing.

OVO and GoPay usage

OVO and GoPay are widely integrated payment rails in Surabaya, Bandung, and across urban Indonesia. Both link dewalive users and merchants accept these methods. To use OVO at link dewalive, provide your OVO-registered phone number during account setup. Your first deposit via OVO may require SMS verification; subsequent deposits are faster. GoPay works similarly but links to your Google Account or phone number. Deposits via GoPay take subject to verification and are available in denominations from our welcome offer up to our welcome offer per transaction. Withdrawals to GoPay are processed within subject to verification if your GoPay account has not reached its daily limit (usually our welcome offer). Both OVO and GoPay charge no fees on link dewalive transactions; your e-wallet provider may charge network costs. KYC verification is required before withdrawing to OVO or GoPay; if you have not uploaded ID and proof of address, we notify you during withdrawal setup.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) are ideal for larger deposits and offer a familiar payment flow for Medan, Jakarta, and Semarang users. We issue a unique VA number for each deposit request; this number is tied to your account and valid for 24 hours. To initiate a bank transfer, select "Bank Transfer" in the cashier, pick your bank (BCA, Mandiri, BRI, or BNI), and confirm. Your unique VA number appears on screen. Use your bank's mobile app, ATM, or internet banking portal to transfer funds to this VA. The deposit arrives within subject to verification and is confirmed immediately with a credit to your account. Your bank may deduct a small transfer fee (typically 5,000–our welcome offer) from the amount; you see this fee upfront before confirming. For withdrawals, we reverse the funds to the same bank account registered under your identity. Processing takes 12–24 hours depending on the bank's settlement schedule. Weekend and holiday withdrawals may be delayed until the next business day.

Fees, limits, and verification

We charge no deposit or withdrawal fees on standard payment methods (DANA, OVO, GoPay, ShopeePay, QRIS). Bank transfers may attract small operator fees (5,000–our welcome offer) set by your bank, not link dewalive. account preferences are set per transaction: DANA and OVO allow up to our welcome offer; GoPay and ShopeePay up to our welcome offer; QRIS up to our welcome offer; and bank VA up to our welcome offer. Daily account limits are based on verification status. Before your first withdrawal, we require full KYC verification: government ID (KTP, passport, or driver's license) and proof of address (recent utility bill, bank statement, or official letter). Verification typically completes within 4–6 hours; some cases take up to 24 hours if additional documents are requested. Once verified, withdrawal limits are our welcome offer daily and our welcome offer monthly. Non-verified accounts may deposit but cannot withdraw.

Resolving a stalled transaction

If a deposit has not credited after the stated processing window, first check your account balance and transaction history in the link dewalive dashboard. Deposits are sometimes confirmed by email but require manual posting to the account; refreshing the page or logging out and back in may display the balance immediately. If the balance is still missing after subject to verification, open a support ticket with your payment reference (confirmation number from DANA, OVO, or your bank). Provide your transaction time and amount. Our team cross-references your payment with our reconciliation logs. Deposits are typically located within 2–4 hours. If the payment failed on your payment provider's end (rejected by DANA due to insufficient funds, for example), the amount is returned to your source account within 1–3 business days; we do not retain failed deposits. For withdrawals under review longer than the stated window, contact support with your withdrawal request ID. Standard withdrawals are approved within subject to verification if your KYC is complete and your account shows no irregular activity. Unusual requests (very large amounts, first-time withdrawals, or requests from a new device) may require additional verification and can take up to 48 hours. We notify you by email if additional information is needed.